TERMS AND CONDITIONS
The term 'Level 7', 'us' or 'we' refers to the owners of the website.
Our VAT Number is: 561 7187 29
The term 'you' refers to the user or viewer of the website.
We reserve the right to change the website at any given time. Prices displayed are inclusive of VAT but exclusive of delivery cost.
We make every effort to protect the privacy of our users and customers. We will not ask for personal details that are not required as part of your transaction. We use a PCI DSS certified third party to provide secure payment services. We do not directly store, process or transmit any of your payment card data.
ORDERS & DELIVERY
UK 2nd Class
For orders sent to any address in mainland UK (Mon - Fri) we will require payment in full plus £3.50 postage. Delivery will take 2-4 days. Free delivery is on orders over £90.00
UK 1st Class
For orders sent to any address in mainland UK (Mon-Fri) we will require payment in full plus £5.95 postage. Delivery will take 1-2 days. Free delivery is on orders over £90.00
For orders sent from our Dundee shop to our March and/or Stamford shops for collection and vice versa, we require 30% deposit plus £3.50 postage. Postal charges from Stamford to March and vice versa are not applicable.
FREE delivery is only applicable to full price items only. All sale/discounted items will be charged normal delivery charges.
In the event that you are not happy with your purchase in-store from Level 7, we can offer an exchange or credit note on any full priced unused item as long as it is returned in a saleable condition, within 14 days of purchase together with the original purchase receipt and garment tickets.
Returns from online orders will be handled in accordance with UK legal requirements. Details of this can be found here: https://www.gov.uk/online-and-distance-selling-for-businesses
If any item is faulty, please advise by email within 14 days. We will be happy to provide a replacement or refund upon presentation of the original purchase receipt and garment tickets.
Discounted or sale items purchased must be returned within 7 days starting from the day of purchase for exchange. We do not issue refunds or credit notes on these items.
We recommend you obtain proof of posting for any returned items. We cannot accept responsibility for parcels lost in transit.